Shipping & Delivery
The Music Mart uses courier services to deliver your products in Jamaica. When your product is shipped we will send an email notice with tracking information that will assist you in taking delivery.
We will not ship any products until payment in full has been verified. If you placed an order and have not received a shipping notice by email you should call to determine whether we have verified payment. In most cases you should notify us when payment is made so we are alerted to make a verification.
Orders received Monday through Friday are generally dispatched within 2 business days after receipt of payment. Orders placed on Saturdays, Sundays, or holidays will be processed the next business day.
Shipping fees include handling fees and as well as shipping costs. Handling fees are fixed, whereas shipping cost vary according to total weight of the shipment. We advise you to group your items in one order. We will not group two distinct orders placed separately. Shipping fees will apply to each of them.
For more information on our shipping policies, including rates, delivery times, and delays, please call us at 1-876-926-4867.
Returns & Refunds
At The Music Mart, we strive to provide exceptional service and ensure your satisfaction with every purchase. Our policy is NOT a “no-fault” warranty. We’re going to do our best to take care of you, but coverage applies only if your product malfunctions under normal operating conditions. Normal wear and tear or abuse to our products is not covered under this warranty.
Manufacturer’s Defaults and Repairs:
- We strive to promptly address all manufacturer’s defects.
- User negligence or abuse is not covered, but we make every effort to repair items.
- If you encounter any issues, please contact us for assistance.
Condition of Returned Items:
- Returned items must be in original, new condition.
- They should show no signs of wear, use, or damage (e.g., scratches, scuffs, dings).
- Original packaging, manuals, warranties, and accessories must be included.
- To process a return, you must provide a valid receipt or any other proof of purchase.
- Without proof of purchase, we may not be able to process your return.
Return Handling Charge:
- Failure to include all original materials may result in a return handling charge.
- We want to ensure that returned items are complete and ready for resale.
Store Credit for Returns:
- We accept returns within 14 days of purchase.
- Returns will be processed as store credit, which you can use for future purchases.
Excessive Returns:
- Our return policy aims to protect customers from incorrect purchases.
- Those who abuse the policy by excessively returning items may face limitations or suspension of return privileges.
Transparency and Consumer Awareness
- Our commitment is to provide fair and transparent service.
- If you have any questions or need clarification, feel free to reach out to our team.
Exclusions: What We Cannot Cover
- “Consumable” parts, components, and accessories are not covered under this warranty. Some examples of “consumables” are strings, reeds, drum heads, drum sticks, tape heads, regular and rechargeable batteries, etc. Cymbals are not covered under this warranty.
- As fellow musicians, we empathise with the frustrations that arise when gear breaks down. However, we must be realistic and acknowledge that we cannot be held responsible for lost work, studio time, wages, emotional stress, or other ancillary issues resulting from equipment failure. Our commitment remains focused on restoring your gear as swiftly as possible.