Shipping & Delivery
The Music Mart uses courier services to deliver your products in Jamaica. When your product is shipped we will send an email notice with tracking information that will assist you in taking delivery.
We will not ship any products until payment in full has been verified. If you placed an order and have not received a shipping notice by email you should call to determine whether we have verified payment. In most cases you should notify us when payment is made so we are alerted to make a verification.
Orders received Monday through Friday are generally dispatched within 2 business days after receipt of payment. Orders placed on Saturdays, Sundays, or holidays will be processed the next business day.
Shipping fees include handling fees and as well as shipping costs. Handling fees are fixed, whereas shipping cost vary according to total weight of the shipment. We advise you to group your items in one order. We will not group two distinct orders placed separately. Shipping fees will apply to each of them.
For more information on our shipping policies, including rates, delivery times, and delays, please call us at 1-876-926-4867.
Returns & Refunds
Return Policy
The Music Mart will typically accept returns for store credit within 14 days of purchase if all of the following conditions are met:
- items must be in original, new condition, showing no signs of wear or use such as scratches, scuffs, dings, or scrapes on the instrument or collateral materials.
- Items must include all original packaging, manuals, warranties, and accessories or your return may be subject to a return handling charge.
- You have obtained a return authorization number (RA#) from a Music Mart customer service agent.
No returns are allowed on clearance items, discontinued items, opened software, books, CDs, videos, turntable cartridges, tubes, in ear buds, earplugs, in ear monitors, and special orders
Refund and Exchange Policy
At the time you request a return you can ask for a refund or an exchange. When we approve a return for refund you are awarded with store credit for product value only excluding shipping and handling charges. We do not grant cash refunds. To avoid shipping fees or possible damage during a return we suggest that you return your purchase at your nearest Music Mart retail location when possible.
If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.
International Returns
We handle international returns on a case by case basis. If you have questions or need assistance, please call our customer service representatives at 1–876–926–4867.
Requesting a Return
Contact a customer service agent at 1-876-926-4867 to obtain a return authorization (RA#). To be delivered to:
The Music Mart
(Your RA #)
8 South Avenue
Kingston 10
Jamaica
Abuse of Return Privileges
Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.